FAQ

Is this the most versatile personal lighting device on the market?

Yes, we would agree with that statement.

We use reflective vests, isn’t that enough?

Reflective vests are effective from 250ft and only if they are illuminated by a form of light. The Guardian Angel can be seen up to 3+ miles away unassisted.

What devices have an all-White front?

White/Yellow, White/Red, White/Red & Yellow, White/Green, White/Green & Yellow, White/Blue & Yellow, White/White, White/Orange, White/White & Yellow and White/White & Red

Why is an all-White front better?

Think of it as a flashlight. White LEDs are brighter and more natural light. The split color devices in the front don’t offer a clean, BRIGHT hands-free option.

How well can you see the light on the device during daytime?

That’s a hard question to answer as it all depends on the element of what ‘daytime’ is; the weather, the time of day, how charged the device is and what brightness setting its on etc but we would highly recommend to check out some customer review videos on our website as they rave about how you can see the LEDs during the day.

Can you customize the Guardian Angel for our company?

Yes. We can customize the color combination, the casing colors and even include your company logo on each device. We have a minimum order of 200+ more devices because it requires us to build the devices from scratch, which means we need the quantity to do that. Please contact us to learn more.

I have a Tax-Exempt form; how can I submit it to you?

All we need is a copy of the Tax-Exempt form so please message us via live chat, Facebook or place an inquiry on our website and someone will be in contact with you.

I submitted a video review, but I have not received my coupon code – when will I get it?

Coupon codes can take up to 7 business days to process. They are emailed out every Friday by the end of the day.

Do you offer discounts?

We do not offer discounts on our devices, however if you message us via live chat on our website or Facebook, we can do our best to help you out with a coupon code.

When I have my device on I hear a high pitched/buzzing sound, is that normal?

On the highest brightness setting, on the constant on mode, the LEDs have the strongest current being applied. That is the high pitched sound/buzz you hear. You may notice on the lower settings or on flash patterns it does not emit that faint sound.

Which devices offer a steady light and flashing feature?

All of our devices minus our LE Red/Blue, Blue/Blue, Hybrid IR and All IR have the option of the LEDs being constantly on or flashing.

Are the devices sold on Amazon the same as the ones on your website?

Yes, they are the exact same devices. They may be listed differently (Red/White vs White/Red) but they are the same product.

What is the best accessory to keep the device in place through body armor?

It all depends on if you want to wear it on your shoulder then the Strap & Epaulet Clip is your best choice otherwise the Jaw Clip and/or Universal Clip can be attached almost anywhere.

How can I write a review for this product/device?

You need to register and create an account on our website. At the top of the website page next to the shopping cart icon select ‘Account’ and then fill out your information on the right side of the screen. Once you have successfully registered, you can leave a review.

Is there a difference between the Elite Series and the other categories on your website? (Recreation, First Responders. Roadside Safety, Safety & Security)

No. The categories are simply to help filter your profession to see what color combinations work best for your field, but they are all the same devices.

I placed an order and accidentally deleted my receipt. Can you resend it to me?

Yes. Please contact us via live chat, Facebook or place an inquiry on our website providing your order number, full name and/or the email address used when placing the order.

Do you charge sales tax?

Only in the state of Wisconsin, otherwise all other states and countries have 0 sales tax on any order regardless of the total amount.

Do you sell the tiny lights within the devices?

No, we do not.

How much are the devices?

All of our Non Infrared devices are $99.99 with our Hybrid Infrared at $124.99 and the All Infrared at $149.99. Please check out all of our prices on our ‘Shop’ page. https://www.guardianangeldevices.com/shop/

I have an older model (not Elite Series) and I lost the charging cord; do you still have those available?

Yes, we can send you an old model charging cord free of charge. Please contact us via live chat, Facebook or place an inquiry on our website providing us with your name and shipping address and we’ll get this sent out to you.

What device or color is the brightest?

Green will be the brightest color followed by Yellow or any combination of the two such as our White/Green & Yellow.

Safety Notice / Device Safety

The Guardian Angel® has Neodymium Magnet built into the product for mounting purposes. Never allow neodymium magnets near a person with a pacemaker or similar medical aid. The strong magnetic fields of the magnet can affect the operation of such devices. Neodymium magnets are extremely strong, and must be handled with care to avoid personal injury. Fingers and other body parts can get severely pinched between two attracting magnets. Neodymium magnets can also damage magnetic media such as floppy disks, credit cards, magnetic I.D. cards, cassette tapes, video tapes or other such devices. They can also damage televisions, VCRs, computer monitors and other CRT displays. Never place neodymium magnets near electronic appliances. Children should not be allowed to handle neodymium magnets as they can be dangerous.  Small magnets pose a choking hazard and should never be swallowed or inserted into any part of the body.  Seek immediate medical attention if magnets are swallowed or inhaled. This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.