FAQ

Is this the most versatile personal lighting device on the market?

Yes, we would agree with that statement.

We use reflective vests, isn’t that enough?

Reflective vests are effective from 250ft and only if they are illuminated by a form of light. The Guardian Angel can be seen up to 5+ miles away unassisted.

What devices have an all-White front?

All-White Front models are available in both the Elite® and Micro® Series in a number of different colors on the rear. Here is the link to our All-White Front devices

What is the difference between the All-White front and the Beacon devices?

The All-White Front devices have bright white LEDs on the front side of the device providing a bright hands-free work light. The Beacon devices have colored LEDs on both the front an rear of the device and are used for those who just need to be seen by others.

How well can you see the light on the device during daytime?

That’s a hard question to answer as it all depends on the element of what ‘daytime’ is; the weather, the time of day, how charged the device is and what brightness setting its on etc but we would highly recommend to check out some customer review videos on our website as they rave about how you can see the LEDs during the day.

Can you customize the Guardian Angel for our company?

Yes. We can customize the color combination, the casing colors and even include your company logo on each device. We have a minimum order of 200+ more devices because it requires us to build the devices from scratch, which means we need the quantity to do that. Please contact us to learn more.

I have a Tax-Exempt form; how can I submit it to you?

All we need is a copy of the Tax-Exempt certificate. Please submit your request on our site HERE and select “Purchase/Quote”

I submitted a video review, but I have not received my coupon code – when will I get it?

Coupon codes can take up to 7 business days to process. They are emailed out every Friday by the end of the day. If you have not received an email regarding your video, please check your spam folder and then contact us through our site’s contact form.

Do you offer discounts?

It is common for us to offer promotions. Please check the top of the main website page for current offers. If you are interested in a bulk order, please request a quote on our Contact page and our sales team will reach out to you directly.

When I have my device on I hear a high pitched/buzzing sound, is that normal?

On the highest brightness setting, on the constant on mode, the LEDs have the strongest current being applied. That is the high pitched sound/buzz you hear. You may notice on the lower settings or on flash patterns it does not emit that faint sound.

Which devices offer a steady light and flashing feature?

As of fall 2020, all devices and colors, including LE models, have the option of the LEDs being constant on, flashing and a scrolling light pattern for both the front and the rear that can be operated independently. If you have an LE model from 2019 or earlier, the unit will NOT have the steady light option.

Are the devices sold on Amazon the same as the ones on your website?

Amazon is a 3rd party dealer and we do not manage or have access to their orders. However, yes, they are the exact same devices. They may be listed differently (Red/White vs White/Red) but they are the same product.

What is the best accessory to keep the device in place through body armor?

It all depends on if you want to wear it on your shoulder then the Strap & Epaulet Clip is your best choice otherwise the Jaw Clip and/or Universal Clip can be attached almost anywhere.

How can I write a review for this product/device?

You need to register and create an account on our website. At the top of the website page next to the shopping cart icon select ‘Account’ and then fill out your information on the right side of the screen. Once you have successfully registered, you can leave a review.

Is there a difference between the Elite Series and the other categories on your website? (Recreation, First Responders. Roadside Safety, Safety & Security)

No. The categories are simply to help filter your profession to see what color combinations work best for your field, but they are all the same devices.

I placed an order and accidentally deleted my receipt. Can you resend it to me?

Yes. Please submit your request on our site’s Contact page and someone will usually respond within 1 business day.

Do you charge sales tax?

Guardian Angel only collects sales tax for orders shipped to Wisconsin, USA.

Do you sell the tiny lights within the devices?

No, we do not.

How much are the devices?

Our Micro® Series devices start at $59.99 and go up to $79.99. The current model Elite® Series devices range between $109.99 and $159.99. *Prices are subject to change without notice. Please check out all of our current prices on our ‘Shop’ page. https://www.guardianangeldevices.com/shop/

I have an older model (not Elite Series) and I lost the charging cord; do you still have those available?

Unfortunately we no longer carry the older cables. The 2019 models use a Micro USB cable that can commonly be found around the house or most retailers.

What device or color is the brightest?

Aside from White, Green will be the brightest color followed by Yellow or any combination of the two such as our White/Green & Yellow.

Are the devices intrinsically safe?

We are always working on making the best products we can and we hope to have an intrinsically safe device available sometime soon in the future.  The device itself is fully enclosed (when the USB Port Door is shut).

Safety Notice / Device Safety

The Guardian Angel® has Neodymium Magnet built into the product for mounting purposes. Never allow neodymium magnets near a person with a pacemaker or similar medical aid. The strong magnetic fields of the magnet can affect the operation of such devices. Neodymium magnets are extremely strong, and must be handled with care to avoid personal injury. Fingers and other body parts can get severely pinched between two attracting magnets. Neodymium magnets can also damage magnetic media such as floppy disks, credit cards, magnetic I.D. cards, cassette tapes, video tapes or other such devices. They can also damage televisions, VCRs, computer monitors and other CRT displays. Never place neodymium magnets near electronic appliances. Children should not be allowed to handle neodymium magnets as they can be dangerous.  Small magnets pose a choking hazard and should never be swallowed or inserted into any part of the body.  Seek immediate medical attention if magnets are swallowed or inhaled. This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

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